Support – Matchbox Twenty

Shop early – shipping providers are experiencing unprecedented challenges this year.

Support

Need help?

Contact Customer Care

email: matchboxtwenty@themerchcollective.com

Monday - Friday 6:00AM PT - 6:00PM PT; closed Saturdays, Sundays & holidays.

Please refrain from sending multiple emails as this can delay our Care Team's ability to research your order and assist you.  *Has it been 5-7 business days since first contacting us? Follow-up with us here. *When emailing us, please include:

  • order number (when available)
  • your first and last name
  • address (including zip code)
  • telephone number